Learner Support

MITSkills IAG Service

MITSkills aims to provide all learners and potential learners with information, advice and guidance that empowers them to make self-determined choices about learning and work.

Our objectives are to ensure that all learners and potential learners:

  • Receive clear, accurate, up to date, accessible, objective and impartial information before committing to a course.
  • Receive requested information and advice within seven working days of asking.
  • Can access appropriate opportunities to discuss how a proposed course meets their needs with (1) tutors or tutor organisers (2) AG or support staff in the college (3) external specialists.
  • Can access information and advice about (1) available financial help (2) learning support and/or (3) other local opportunities that might meet their needs.
  • Can access clear, accurate, up-to-date, accessible, objective and impartial Advice & Guidance about progression opportunities.
  • To speak with our experienced IAG team for advice, contact us using this form or call 0845 4309009.

Useful Links


Education and Training


For learners using the Aptem portfolio.

Click here for Aptem 

For Aptem learner support guides click here

Functional Skills

To help you with your English and Maths Functional Skills training you can still access your Skills Forward account and BBC Bitesize.

Any problems logging into Skills Forward please contact your assessor.

End Point Assessments (EPA)

Each Standard has a detailed Assessment Plan that sets out how the apprentice is going to be assessed against each of the elements of their apprenticeship.

The range and type of assessment methods varies significantly between Standards, but all Standards will contain an End Point Assessment. This is an assessment that takes place at the end of the apprenticeship and is designed to assess the apprentice against all elements of the skills, knowledge, and behaviours. The End Point Assessment is conducted by an independent End Point Assessment organisation, and it will typically be spread out over several days.

For details regarding your end point assessment click here.

English and Math Education Strategy

MITSkills recognises the need for a whole organisational approach to English and maths, ranging from strong governance and accountability, and robust and relentless senior leadership, to the delivery of exceptional Teaching, Learning and Assessment (TLA) across all provision types. To view MITSkills Education Strategy follow this link.

Learner Feedback

The EFSA have launched a new feature where apprentices can give feedback about their training. Allowing you to gather insights to help further develop your training programme.

You can now give anonymous feedback via your My Apprenticeship Account.

Study Programme 16 to 19 Residency Eligibility

This is guidance is to support MITSkills staff and learners with evidencing residency only for the ESFA 16 to 19 Study Programme (or those 19 to 24 with an EHC) and correct at 01/08/23 for full eligibility requirements and rules – Guidance


Student Discounts, Savings and Support Schemes

Totum Student Card

Totum is the new name for the NUS Apprentice extra card. The discount card for UK Apprentices with loads of discounts in-store and online.

Discounts for Apprentices!

Apprentice Oyster Card

Are you a London learner? You may be eligible for an Apprentice Oyster Card.

Find out here

Government Support Schemes

You may be eligible for financial support as an apprentice. See if you are able to claim support for help with heating, housing and other living costs. Includes Universal Credit.

Find out here

Child Care

The government is currently offering support for Childcare to low income families.

For more information follow the links here & here.

MITSkills Handbooks

Apprenticeship Handbook

A guide for new apprentices with lots of information to get you started with your apprenticeship with MITSkills

Download a copy here

Study Programme

A guide for learners joining a Study Programme. This guide will help you understand what the course involves and what is required to pass.

Download a copy here


Support and Guidance

Help Lines Partnership

If you are looking for advice on a range of subjects from Addiction to Money and Debt:

Click here to access the Helplines website


‘How Are You Quiz’ is for over 18s only and designed to point you in the right direction. It’s not a medical assessment – if you’re worried about your health you should speak to a health professional.

Please click here to take the assessment

Child Exploitation and Online Protection

Are you worried about online sexual abuse or the way someone has been communicating with you online?

Make a report to one of CEOP’s Child Protection Advisors.

Visit their site for more information https://www.ceop.police.uk/Safety-Centre/

New ACT app launched

Live-time information from CT Policing, plus all the very latest protective security advice, is now available at your fingertips 24/7 – wherever you are.

Login Guide

Act for Youth

PSHE, the Dept for Education and NaCTSO has released new and improved ACT for Youth lesson plans to help young people protect themselves and keep safe in the event of a knife or gun attack, click here.


Find An Apprenticeship

Please click here to find apprenticeship vacancies through the government website

Apprenticeship Guidance and Helpline

Please click here to access the government’s apprenticeship guide and helpline

Signposting and Career Guidance

Click here to download a list of useful websites that will help you start your career

Ucas Career Guidance

Search for apprenticeships, graduate jobs and internships at https://careerfinder.ucas.com/

Discover Your Skills and Careers

Take a 5 to 10-minute assessment to find out what job categories, and which particular job roles, might suit you. Click here to take the assessment

Explore Careers

Find out what a job involves and if it’s right for you here

Carers UK – Making life better for carers

This Benefits Calculator is supplied by Turn2us, a national charity that helps people in financial hardship to gain access to welfare benefits, charitable grants and support services.

Skills Health Checker

The Skills Health Check is a set of quizzes and activities designed to help you explore your skills, interests and motivations.

Working through the Skills Health Check can help you decide what kind of jobs might be right for you.
Click here to take the assessment

Employer & Staff CPD

We support continuing professional development – Link here

Living Wage

Are an organisation at the heart of the independent movement of businesses and people that campaign for the idea that a hard day’s work deserves a fair day’s pay. Visit their site here

Equality and Diversity

MITSkills Equality and Diversity Calendar 2024

We value our learners and partners and promote equality and diversity. View our Equality & Diversity Calendar here

UK LGBT+ History Month

LGBT+ History Month is for everyone. Whether you work in education, a museum, library or art gallery, a business, a service, a member of an LGBT+ network/social group or as an individual for more information follow this link.

Queer Britain

A charity working to establish the UK’s first national LGBTQ+ museum, a place as exciting as the people, stories and ideas it explores and celebrates. It will be an essential place for all regardless of sexuality or gender identity, to find out about the culture they have been born into, have chosen or seek to understand. It will help complete the Nation’s family tree. You can access the site here

Learner Voice

Learner Voice Survey

The survey will only take a couple of minutes to complete and will help us to ensure that you are receiving the best training with us and allow us to develop our training for your benefit. Click here to begin

Learner Voice Results

87% of the learners surveyed rated the quality of their training and the overall service MITSkills provided as Good or Excellent.

92% of the learners surveyed rated the quality of their assessor’s knowledge and delivery skills as Outstanding.

93% of our employers surveyed rated the service MITSkills delivered overall as Good or Excellent.

Last year we had a 96% achievement rate for our Level 3 Sports and Physical Activity Study Programme.