Business & Management Courses
Business Administration
Overview
This qualification has been designed for those in various job roles and provides you as an apprentice with the range of business and administrative skills such as collating and reporting data, organising business travel and accommodation, archiving information, negotiating in a business environment, managing an office facility and monitoring information systems.
Apprenticeships Available
Level 3 Business Administration
Typical Duration
18 months
Career Progression
Administrative staff are in high demand in the public, private and charity sectors. Therefore, a formal qualification demonstrates your practical administration skills and abilities, standing you in good stead when applying for administrative roles.
Alternatively, you could continue studying towards a higher education qualification in Business Administration or apply to a range of Universities to further expand your existing skillset.
Customer Service
Overview
This qualification provides you with the skills to deliver high-quality service to customers and provide direct customer support within all sectors.
You may be the first point of contact or act as a referral point for dealing with orders, payments, offering advice, guidance and support, service recovery, complex technical customer requests, complaints and queries.
With Level 3 qualifications, you will gather and analyse customer information and data that influences change and improvements in service, using digital technologies to carry out the role.
Apprenticeships Available
Level 2 Customer Service Practitioner
Level 3 Customer Service Specialist
Typical Duration
Level 2 – 12 months
Level 3 – 15 months
Career Progression
After completing the Level 2 Apprenticeship you can progress onto our Level 3 Customer Service Specialist.
After completing the Level 3 Customer Service Specialist, you could progress into the Customer Service, Sales, and Marketing industries.
Operations / Departmental Manager
Overview
This qualification provides you with the skills to manage teams and projects in all sizes of organisations in the private or public sectors, making you accountable to senior managers and business owners.
Your role includes creating, managing and delivering operational plans, organisational strategy, projects, leading teams, managing change, financial and resource management, talent management, coaching and mentoring.
Apprenticeships Available
Level 5 Operations/Departmental Manager
Typical Duration
30 months
Career Progression
Roles may include: Operations Manager, Regional Manager, Divisional Manager, Department Manager and specialist managers.
Team Leader / Supervisor
Overview
This apprenticeship is for Level 3 managers, team leaders or supervisors with operational responsibilities or with a first-line management role in private or public sector organisations.
The apprenticeship will provide you with the skills for managing a team, which includes supporting and developing team members, managing projects, resources, and delivering operational plans for achieving set goals.
Apprenticeships Available
Level 3 Team Leader/Supervisor
Typical Duration
12 months
Career Progression
On successful completion of a Level 3 qualification in Team Leading, you could register as an Associate Member with the Chartered Management Institute and/or the Institute of Leadership & Management, to support your professional career development.
Progression opportunities in roles such as: Project Officer, Supervisor, Foreperson, and Shift Manager.
