Business & Management Courses
Customer Service
Overview
This qualification provides you with the skills to deliver high-quality service to customers and provide direct customer support within all sectors.
You may be the first point of contact or act as a referral point for dealing with orders, payments, offering advice, guidance and support, service recovery, complex technical customer requests, complaints and queries.
With Level 3 qualifications, you will gather and analyse customer information and data that influences change and improvements in service, using digital technologies to carry out the role.
Apprenticeships Available
Level 2 Customer Service Practitioner
Level 3 Customer Service Specialist
Typical Duration
Level 2 – 12 months
Level 3 – 15 months
Career Progression
After completing the Level 2 Apprenticeship you can progress onto our Level 3 Customer Service Specialist.
After completing the Level 3 Customer Service Specialist, you could progress into the Customer Service, Sales, and Marketing industries.
Business Administration
Overview
This qualification has been designed for those in various job roles and provides you as an apprentice with the range of business and administrative skills such as collating and reporting data, organising business travel and accommodation, archiving information, negotiating in a business environment, managing an office facility and monitoring information systems.
The responsibilities of this role are to support and engage with different parts of the organisation and interact with
internal or external customers. The role may involve working independently or as part of a team and will involve
developing, implementing, maintaining and improving administrative services.
Apprenticeships Available
Level 3 Business Administration
Typical Duration
18 months
Career Progression
Administrative staff are in high demand in the public, private and charity sectors. Therefore, a formal qualification demonstrates your practical administration skills and abilities, standing you in good stead when applying for administrative roles.
Alternatively, you could continue studying towards a higher education qualification in Business Administration or apply to a range of Universities to further expand your existing skillset.
With additional training, you may be able to progress into a wide range of managerial roles within a business.
Team Leader / Supervisor
Overview
A Team Leader or Supervisor is a first-line management role, with operational and project responsibilities or responsibility for managing a team to deliver a clearly defined outcome.
Working in the private, public or third sector and in all sizes of organisation, specific responsibilities will vary, but the knowledge, skills and behaviours needed will be the same whatever the role.
Apprenticeships Available
Level 3 Team Leader/Supervisor
Typical Duration
12-18 months
Career Progression
On successful completion of a Level 3 qualification in Team Leading, you could register as an Associate Member with the Chartered Management Institute and/or the Institute of Leadership & Management, to support your professional career development.
Progression opportunities in roles such as: Project Officer, Supervisor, Foreperson, and Shift Manager.
Operations / Departmental Manager
Overview
An Operations or Departmental Manager is someone who manages teams and/or projects and achieves operational or departmental goals and objectives, as part of the delivery of the organisation’s strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same.
The role will include creating, managing and delivering operational plans, organisational strategy, projects, leading teams, managing change, financial and resource management, talent management, coaching and mentoring.
Apprenticeships Available
Level 5 Operations/Departmental Manager
Typical Duration
30 months
Career Progression
On completion, apprentices can register as full members with the Chartered Management Institute and/or the Institute of Leadership and Management, and those with 3 years of management experience can apply for Chartered Manager Status through the CMI.
Roles may include: Operations Manager, Regional Manager, Divisional Manager, Department Manager and specialist managers.
Events Assistant
Overview
An Event Assistant is an entry level position, typically working within a team of people in an events company or within the events department of a larger organisation.
The role would usually provide support to a number of Event Planners or Project Managers by carrying out a diverse range of tasks necessary to plan, organise and deliver an event: for example, searching for the right location and venue for the event; working with the design team on the look and feel of the event; or organising logistics like transportation and catering.
The events organised may be for the company where the Event Assistant is working, or could be for a variety of different clients including large corporations, smaller companies and not- for-profit organisations.
Apprenticeships Available
Level 3 Event Assistant
Typical Duration
18 months
Career Progression
With experience and a good track record, you could run events that have larger budgets and eventually move into senior management.
You could also work freelance or set up your own conference or events management business.
