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Sales Telesales Apprenticeship Level 2 and Level 3

This apprenticeship is suitable for people working in roles including Trainee Sales Adviser, Telesales Operator or Junior Sales Executive. Although there are no formal entry requirements apprentices should have basic numeracy, literacy and communication skills, demonstrate a positive attitude and be enthusiastic about working in a sales role and communicating with customers. The qualification is delivered through a combination of training, guidance, support, self-study and activities in the workplace.

Who is the course for?

  • 16+ working in the industry in roles including Trainee Sales Adviser, Telesales Operator or Junior Sales Executive.

What will I study?

  • Understanding the relationship between sales and marketing negotiating, handling objections and closing sales
  • Obtaining and analysing competitor information
  • Buyer behaviour in sales situations
  • Communicating using digital marketing/sales channels
  • Developing and implementing sales call plans
  • Assisting customers in obtaining finance for purchases
  • Monitoring and managing sales team performance
  • Developing and implementing sales support and customer service programmes

What will I need for the course?

  • You will need to be employed in a company and will need to attend the centre one day per week.

How will I be assessed?

  • Your skills and knowledge will be assessed in the work place by an appointed assessor/tutor who will assess the learner’s skills, competence and knowledge.

How long is the course?

  • Level 2 is 18 -24 months,
  • Level 3 is one additional year.

What do I gain if successful?

  • A level 2 and level 3 OCR diploma in Sales and Telesales.

How much does it cost?

  • For all candidates aged 16-18 the course is fully funded by the Government. It is available to anybody working in the industry.
  • Outside of the 16-18 age group costs will be dependent on individual candidate and employer details.

How do I find out more?

  • Just contact our friendly team. Phone: 0845 430 9009 e-mail: We are here to help you. For more course information please visit the national careers service website at: National Careers Service National Careers Service!



  08454 309009

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