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School Programmes

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Traineeship

PA

Pre - Apprenticeship

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Apprenticeship

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Customised Courses


Business Administration

Customer Service

CODE: 488/1

Level 2:

Intermediate level apprenticeship in customer service
  • Pathway 1: Customer Service

M.I.T Skills has delivery across a number of locations within England using a variety of delivery methods including quality assured partners. This qualification has been developed to equip your apprentice with the skills, knowledge and experience needed to provide a flexible entry route into a career in Customer Service. These skills are transferable across sectors and can be applied to many job roles. The Level 2 Diploma in Customer Service is an NVQ/Competence based qualification.

CODE: 488/1

Level 3:

Advanced level apprenticeship in customer service
  • Pathway 1: Customer Service

M.I.T Skills has delivery across a number of locations within England using a variety of delivery methods including quality assured partners.

The Level 3 Diploma in Customer Service (QCF) has been designed for your apprentice to demonstrate a practiced set of skills when carrying out customer service operations including managing performance improvements in service delivery, customer satisfaction, customer loyalty and reliability. It develops your apprentice's knowledge and understanding of the principles that underpin working in a customer service environment including understanding customer retention and the principles of business.

If you are interested in employing an Apprentice, please quote the reference code when you contact us


Available Courses

Business Admin - Sales_Telesales

Business Administration - Sales Telesales

Business Admin - Management

Business Administration - Management

Business Admin - Customer Service

Business Administration - Customer Service

Business Admin - Business and Administration

Business Administration - Business and Administration

Types of Apprenticeship


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  Opportunity is missed by most people because it is dressed in overalls and looks like work  

Thomas A. Edison

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